Return Policy

If you're not satisfied with your purchase, Shop Liberia  makes it easy for you to return your items and receive a refund. To create a return, simply follow these easy steps. 

All items must be in their original condition and packaging to be eligible for a return. Don’t forget to keep your invoice with you. 

•Return policy guidelines

• You can initiate a return within 24hours for eligible items if you receive a wrong, damaged, defective, or counterfeit item. It typically takes 1-2 business days to process a return and refund on SHOP LIBERIA.

• When returning an item, keep all seals, tags, accessories intact and ensure the item is in its original packaging.

• You can request a return if you have changed your mind about an item, but some items (e.g. swimwear, underwear, cosmetics, food supplements) cannot be returned for hygiene and security reasons. Please note that items must meet Shop Liberia's return policy guidelines to be eligible for a refund. ShopLiberia  is committed to accepting returned products in line with applicable consumer protection legislation and guidelines.

Currently, SHOP LIBERIA does not offer an exchange option for items. However, you can still return an item and receive a full refund if your return claim is found to be valid.

The delivery fees will not be included in the refund.

If you receive a damaged or defective item, you can initiate a return by contacting or support team. SHOP LIBERIA will process a refund for the item. You can directly phone our hot desk |Phone: +23188 637 7709 | +23177 737 7709|

• ShopLiberia Return Policy: Ensuring Your Satisfaction

At ShopLiberia, our mission is to ensure that every purchase you make leaves you completely satisfied. We understand that sometimes things don't go as planned, and that's why we've made it easy for you to return items and receive a refund. Whether it's a wrong size, a damaged product, or simply a change of heart, our return process is designed to be straightforward and hassle-free. Below, we outline our comprehensive return policy along with guidelines to ensure a smooth return experience.

• Initiating a Return: A Simple Process

To initiate a return, simply follow these easy steps. It's important to note that all items must be in their original condition and packaging to be eligible for a return. Don’t forget to keep your invoice handy for reference.

• Return Policy Guidelines: Your Roadmap to a Successful Return

Timing: You can initiate a return within 24 hours for eligible items if you receive a wrong, damaged, defective, or counterfeit item. Our goal is to process returns and refunds promptly, typically within 1-2 business days.

• Packaging: When returning an item, ensure all seals, tags, and accessories are intact, and the item is in its original packaging. This helps us ensure the item is in its original condition for resale.

• Device Returns: Please remove any passwords from devices being returned to validate the return. This ensures that we can properly assess and process your return.

• Exclusions: While you can request a return if you've changed your mind about an item, please note that some items like swimwear, underwear, cosmetics, and food supplements cannot be returned due to hygiene and security reasons.

• ShopLiberia's Commitment to Your Satisfaction

It's essential to us that items meet our return policy guidelines to be eligible for a refund. We are committed to accepting returned products in line with applicable consumer protection legislation and guidelines.

• Exchange Option: A Full Explanation

While currently, ShopLiberia does not offer an exchange option for items, rest assured that you can still return an item and receive a full refund if your return claim is found to be valid. Please note that delivery fees will not be included in the refund.

• Damaged or Defective Items: 

Our Promise to You, If you receive a damaged or defective item, we're here to make it right. You can initiate a return by contacting our dedicated support team, who will ensure a refund is processed promptly for the item.

Contact Us: Your Satisfaction is Our Priority. Should you have any questions or need assistance with a return, our support team is ready to help. You can reach us directly at: Phone: +23188 637 7709 | +23177 737 7709

At ShopLiberia, we value your satisfaction above all else, and we're committed to providing excellent customer service every step of the way.